TOWNHOME LANDSCAPES PRIVACY POLICY

 

GENERAL
Townhome Landscapes is strongly committed to safeguarding customer and contractor privacy and protecting the personal and business information you provide to us.

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of the information collected through our websites, mobile applications and other sources.

 

INFORMATION WE COLLECT
As part of our normal business operation, we collect information about our customers and our contractors through a variety of methods:

 

Task Information Provided by Customers
In order for customers to buy Tasks, we need to collect standard information about the location and scope of the work so we are able to accurately price and describe the Task for contractors. This information is shared with the contractor(s) assigned to the Task per our Quality Assurance Policy for the period during which they need the information to complete the job for you. This information is retained by Townhome Landscapes as part of your account to simplify ordering of future jobs for the same property; however, we do not share Task or Property information with anyone who is not directly involved in performing the Task. Contractors retain access to information relating to recurring Tasks so long as you continue to be satisfied with their performance.

 

Payment Information Provided by Customers
For customers that do not pay ahead, we need to collect credit card and/or bank account information to process a payment. Protecting customer financial information is our highest priority and we work closely with our credit card processor, credit authorization gateway manager, the various credit card companies, our commercial bank, and various compliance agencies and regulatory authorities to ensure that all of our payment processes meet the highest standards of the Payment Card Industry (PCI) Data Security Standards (DSS) consortium. Payment information is retained under high security encryption by TaskEasy as part of your account in order to facilitate ordering of future Tasks but is not shared with any entity or any person outside the payment process. Contractors never have access to your payment information.

 

Business Information Provided By Contractors
In order for us to be able to assign Tasks to contractors and to pay them once a Task is complete per our Quality Assurance policy, we need to collect standard vetting, business, and bank account information from contractors. As with a customer's Task and payment information, contractor information is retained as part of your contractor account under the highest security protocols. We do not share this information with any entity or person outside of the normal disclosure to customers when you are assigned to one of their Tasks and to payment processors in order top pay you for completed Tasks. We may also disclose contact information to third parties when necessary in the course of the standard vetting practice we undertake to assure your status as a qualified contractor. We do not share any of your business information with potential competitors except in aggregate summaries of the market in which you and your competitors operate, which market intelligence is available to all contractors who participate in TaskEasy.

 

"Cookie" Information
We collect and store certain types of information when a customer or contractor interacts with us by using "cookies" and logs - software tools which obtain certain types of information whenever your Web browser accesses TownhomeLandscapes.com or advertisements and other content served by or on behalf of TownhomeLandscapes.com. This information helps us improve your user experience and ensures that we are able to provide you with the best service possible.

 

E-mail Communications
We rely extensively on e-mail to communicate with customers and contractors and to relay communication between them. Many of our standard e-mail notifications include links to specific functions on our website that are part of our Task execution and payment process. We consider Information collected by these links to be direct, actionable instructions from customers and contractors and therefore we retain this information as part of our Task audit trail under our Quality Assurance Policy. You can manage your e-mail notification preferences here.

 

INFORMATION SECURITY
All information we collect is protected at the highest industry standard for cyber security. We encrypt all information using Secure Socket Layer (SSL) software during transmission. We reveal only the last four digits of your credit card numbers when confirming an order and only in e-mail communications to customers. Contractors never receive customer payment information.

 

ACCOUNT SECURITY
Your password is the key to your customer or contractor account and it is your responsibility to protect it. Do not disclose it to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you must notify Townhome Landscapes and change your password immediately.

 

HOW WE USE AND SHARE COLLECTED INFORMATION
We have developed strict guidelines on how we use and share customer and contractor information. These guideline include the following key precepts.

 

Marketing
We do not sell or share any information we collect from customers or contractors to third party marketing or other entities. Townhome Landscapes does use information provided by customers and contractors to market and sell jobs and to enhance user experience as appropriate.

 

Affiliated Businesses
We work closely with several affiliated businesses we do not control as part of our contractor vetting and insurance processes, and other business protocols. We will always indicate when we share information with a third party as part of these processes and protocols.

 

Contractors
Per our corporate policy, Townhome Landscapes contractors are not employees of our company and are not under our direct control. They have access to the relevant information needed to perform their jobs.

 

LEGAL BASIS FOR PROCESSING
Townhome Landscapes processes personal information based on one or more of the following legal grounds:
- Performance of a contract when we provide services you request
- Legitimate business interests, such as improving our services
- Compliance with a legal obligation
- Your consent, where we specifically seek it for a particular processing purpose

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us using the details provided below.

 

COOKIE POLICY DETAILS

 

Types of Cookies We Use
- **Essential cookies**: Required for the operation of our website and services
- **Analytical/performance cookies**: Allow us to recognize and count visitors and analyze website usage
- **Functionality cookies**: Enable website to remember your preferences
- **Targeting cookies**: Record your visit to our website, pages visited, and links followed

 

MANAGING COOKIE PREFERENCES
Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via the support pages of your browser:

- Chrome: https://support.google.com/chrome/answer/95647
- Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471
- Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Please note that if you choose to disable cookies, you may not be able to use the full functionality of our website and services. To opt out of Google Analytics cookies specifically, you can install the "Google Analytics Opt-out Browser Add-on."

 

THIRD-PARTY LINKS
Our website and applications may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

DATA BREACH NOTIFICATION
In the event of a data breach that compromises your personal information, we will notify you and relevant authorities without undue delay, and not later than 72 hours after becoming aware of the breach, when feasible. This notification will include information about the nature of the breach, the approximate number of individuals concerned, the likely consequences of the breach, and the measures taken or proposed to address the breach including measures to mitigate possible adverse effects.

 

CHANGES TO PRIVACY POLICY
Townhome Landscapes reserves the right to modify this Privacy Policy at any time. We will notify customers and contractors about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, or by other means as determined appropriate. Any changes will be effective immediately upon posting of the revised Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

 

PRIVACY CONTACT INFORMATION
If you have any questions, concerns, or complaints about our Privacy Policy or our data collection and processing practices, or if you want to report any security violations, please contact us through the following methods:

- Email: sales@townhomelandscapes.com
- Phone: 202-684-2477

 

Our Data Protection Officer can be contacted at sales@townhomelandscapes.com.

 

ENFORCEMENT
We regularly review customer, contractor, affiliated businesses, and our own compliance with our Privacy Policy and continually update our policy as appropriate. We are committed to working with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

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Last Updated: 4/16/2025